Systems and Facility Administrator

MATTER’s mission is to accelerate the pace of change of healthcare.

We believe that collaboration between entrepreneurs and industry leaders is the fastest, most effective way to accelerate innovation, advance care and improve lives. MATTER is organized as a not-for-profit company and was built to be a neutral platform where entrepreneurs can come together with industry leaders, scientists and clinicians from across the globe to collaborate on developing next-generation healthcare and life sciences technologies.

Commitment to Diversity

MATTER welcomes and actively encourages individuals of diverse ethnic and racial backgrounds to apply for this position. We are committed to building and sustaining an inclusive and equitable working environment for our team and our community.

About the Role

We are looking for a tech-savvy, service-oriented, people person to manage our flagship headquarters location in Chicago’s Merchandise Mart. The systems and facility administrator will support the operational backbones of the organization — information systems that the team and our customers use, as well as the facility IT and experience.

The ideal candidate enjoys nuts and bolts operations and takes pride in getting the details right. They will be efficient and resourceful in ambiguous environments, with an ability to manage different projects and tasks at any given time. This position is an in-person role managing our healthcare technology innovation hub, conveniently located in downtown Chicago.

The person in this role will:

• Ensure that entrepreneurs and executives have everything they need to have a great experience while at MATTER
• Ensure that the facility is fully operational so our customers have a great experience in our space
• Ensure that the technology in our facility, including the wireless internet, printers and A/V equipment is fully functional, and troubleshoot any issues
• When things break in the office, schedule and supervise maintenance repair work and interface with our landlord
• Support all in-office operations, including maintaining hardware/software assets, office technology and being a consistent resource for the MATTER team, customers and guests
• Manage vendor relations related to office operations and technology/softwares, including working with service providers for the office wifi network and printers
• Serve as the IT help desk for our customers and our internal team, including provisioning software licenses and managing hardware
• Support the community experience coordinator by providing front desk coverage when needed

Qualifications:

• Experience running systems, operations and facilities/offices or comparable position
• Relentless dedication to customer service and superior interpersonal and relationship-building skills
• Excellent organizational and time-management skills with strong follow-through and ability to meet deadlines
• Savvy with tech used to run a professional office environment (e.g., conference room A/V, wifi)
• Ability to travel and work out of our downtown Chicago office
• Bachelor’s degree preferred but not required

Benefits

MATTER team members are united behind our mission to accelerate the pace of change of healthcare. Our employees are our most important asset in achieving this mission, and that's why we are proud to invest in our team. Our employees enjoy industry-leading benefits, including:

• Choice of numerous medical, dental and vision insurance plan options
• Opportunity to participate in a 401k and contribute to FSA plans for tax-free support of medical, child care and transit expenses
• Monthly cell phone stipend that is not taxed
• Unlimited paid time off, because we believe that time devoted to yourself and those in your life is fundamental to good health
• Annual company-wide winter break between Christmas and New Year's

Beyond our comprehensive benefits package, our employees have unparalleled opportunities to expand their professional careers and be part of a vibrant community seeking to improve healthcare for all. Additional perks of being part of the MATTER team include:

• Build an extensive professional network across the healthcare and entrepreneurial ecosystems
• Engage with some of the most innovative thinkers in healthcare innovation
• Grow your skills and knowledge with continuous learning, including dedicated company-wide time to learning each month and periodic workshops for our team
• Work with a diverse team that is passionate about our work and cares about each other
• Own your work as part of our small, dynamic team, with unbounded opportunities to stretch, learn and lead
• Be hands-on and part of building an exciting and mission-driven organization

Our Values

We recruit people to join our team who are passionate about our mission and embrace our core values:

• Never stop experimenting (try. assess. learn. iterate. repeat.)
• Be the host (be warm, welcoming and gracious)
• Turn over rocks (stay perpetually curious and you’ll find treasures where you least expect them)
• Make others successful (by helping others, you help yourself)
• Speak your mind (be authentic and straightforward in your thoughts, words and deeds)

About MATTER

At MATTER, we believe collaboration is the best way to improve healthcare. The MATTER collaborative includes more than 800 current and alumni startups from around the world, working together with dozens of hospitals and health systems, universities and industry-leading companies to build the future of healthcare. Together we are accelerating innovation, advancing care and improving lives. For more information, visit matter.health and follow @MATTERhealth.